I’m a user researcher with 11 years of experience across a range of sectors, countries and emerging markets. I studied digital anthropology and like to take a contextual and data-informed approach to research.
I enjoy working closely with cross-functional team members, including product, data and engineering. I’m always looking to combine the right mix of methods to help my team learn about their users and drive evidence based decisions.
Case studies
Driving a user-centred approach on a growing payments product
Running multiple streams of research on adjacent product teams.
Mixed methods / usability / facilitation
Discovering a new government service platform component
Helping a cross-functional team know what is the right thing to build.
Early stage research / ideation
Iterating voice user interface designs
Rapid prototyping with limited time and budget.
Remote research + collaboration / tree-testing
Understanding frictions in a user support journey
Turning a complex, unknown problem space into multiple product roadmaps.
Analytics / international research / service design
Making identity verification work for online services
Building end-to-end collaboration across government departments.
Contextual research / service design
Designing services for the elderly in Singapore
Facilitating learning and ideation between public and private healthcare sectors
Facilitation / service design